Application Managed Services

Application Managed Services

Application Managed Services (AMS) provides application administration and support for your specific customization and integrations, as well as the day-to-day operation of your solutions, allowing you to free up skilled resources to focus on creating more value for your business.

With Application Managed Services (AMS) you get:

  • Structured service transition: A structured transition phase, which can take from two to six weeks, depending on the scope and complexity of your environments
  • Dedicated service team: A dedicated service delivery manager and operations lead who manage the operations team to deliver the service within agreed SLAs and quality levels
  • Application administration: Comprehensive administration for your development, user acceptance testing (UAT), and production environments
  • Service management: Management of service-related incidents and issues within agreed SLAs, and change request fulfilment based on your standard processes
Business Benefits of Transformation Application Managed Services

EPSoft provides a wide range of benefits to the customer organization includes:

  • Improved customer experience
  • Improved productivity of business processes
  • Reduced time for operations allowing resources to be more focused on strategic initiatives
  • Ensured business continuity and security as well as improved performance
  • Improved manageability, flexibility and predictability of business operations
  • A better understanding of the value of applications
  • An application portfolio aligned to your business needs