Emerging in a post-COVID world, businesses everywhere are looking for ways to bolster resiliency on the heels of unprecedented times.
What’s interesting is that the standard for resiliency has also been heightened. In the same way that building codes get adjusted in the wake of natural disasters, and regulations are tightened after economic crises, the world of business is having its own transformative moment, and recognizing the need for resiliency amid disruption and changing circumstances.
This emphasis on fortitude was accelerated by the pandemic, but the truth is, the need for resiliency in business has been a growing concern for years. As we’ve added new technologies and new business processes to meet the needs of a modern world, our tech stacks have become complicated, our security risks have increased, and our operational structures have become obscured.
Leaning on what we’ve learned from the disruption of 2020 and the pandemic, it’s more important than ever to work resiliency into the plan.
Here are three ways you can incorporate resiliency into your business operations starting today.
Make transparency and visibility a priority.
Knowing how work is getting done is just as important as knowing what work is getting done. Most business leaders are intimately familiar with what goes on, but know much less about how it is accomplished or with what degree of effectiveness. With the right technology, you can understand how all the pieces are connected in the workflow, and quickly expose problem areas. This kind of transparency provides a macro perspective that shows you what needs to change, why, and how quickly.
Build a culture that reflects the resiliency you want for your company
Culture shapes your decision making, and is representative of every level of your organization. Culture also extends to your customer service interactions and vendor teams, and as such is often directly responsible for the success or failure of the business. Building resiliency into your culture will ensure your goals for business continuity are known and strived for throughout the organization.
Revisit your mission, vision and values from time to time. Get stakeholder buy-in from the top to roll-out initiatives, but also get buy-in from other levels, offering training, collaborative sessions and honest Q&A forums, ensuring employees feel empowered by change, and not frustrated by it.
Modernize your approach to your business process.
Automation technology can take businesses further than ever before, but it’s not only about the automating of manual processes. By starting first with process intelligence and visibility, and then modeling how the process could be best achieved, you strategically make changes based on data and goals.
Now, more than ever, business continuity is critical, and resilience is the key. Take a look at your business process, workflow deficiencies, and overall company culture now, ahead of the next big disruption. Because if 2020 taught us anything, it’s that disruption is never very far away.