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Using Process Intelligence to Shape the Customer Experience
Process intelligence is a valuable tool for operational efficiency. It is particularly powerful in that it provides a visual guide for understanding how processes work—and it highlights where things are not performing to their potential. Through this lens, process intelligence also offers an opportunity for organizations to reshape their customer experiences, focusing on data-driven metrics …
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The Future of Work Has Changed Forever
Two years into the pandemic, most of us recognize that, at least in some ways, the world is a remarkably different place than it was two years ago. While we collectively try to find a new semblance of normal in our personal lives, many businesses have already accepted the permanence of change COVID delivered. In …
Company Culture and Digital Transformation
When we think of digital transformation, we typically discuss technologies and strategies, exploring how key tech implementations will deliver the most significant impacts. Today we’re taking a different angle. We’re going to look at an often overlooked—though no less important—aspect of technology and transformation: company culture. What is Company Culture? Culture is more than just …
Shifting Our Thinking About Technology Amid the Supply Chain Crisis
Shoppers and businesses alike are preparing for a second consecutive holiday season in a post-COVID world. As they do, the supply chain crisis highlights (again) the need for business agility and resiliency. But, while the challenges are plentiful, so are the opportunities for positive change—starting with how we think about technology. Here are three ways …
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The Checklist: 5 Ways to Transform Your Business With Your Business Process
The key to unlocking so many modern business challenges can be found within our business processes. Today we explore this concept in depth, unveiling how our very approach to automation technology and business process can mean all the difference. As you make goals for business modernization and focus on business resilience, here are five ways …
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Are You Too Close To Your Problems to Fix Them?
The best leaders typically employ a hands-on, immersive leadership style, actively involved in many aspects of day-to-day operations. Sometimes though, we find ourselves so deeply immersed in the operational side, that we default to swift and efficient problem-solving. When we see a snag in the way things get done, we immediately aim to solve for …