Elevate the Conversation

Go beyond the hype and discover the power of automation

Blog Business Process Management Robotic Process Automation

Building a Business Case for Process Automation

Modern businesses need solutions that drive measurable value. When it comes to technology, the stakes are even higher. Before considering any new implementations, today’s leaders need to see the potential for clear, business-specific value-adds. And with good reason! Technology can be a big-ticket investment, and change is hard. If you’re making that kind of investment, …

Building a Business Case for Process Automation Read More »

Blog Business Process Management Robotic Process Automation

Understanding Business Process Management and RPA

Introduction As business technology has evolved and advanced, we’ve learned how to apply the same ideas in different ways to reach different goals. Sometimes we use different technologies to reach the same goals. Unfortunately, this makes the terminology extra confusing because there is a lot of overlap. In process automation, this is especially true! Looking …

Understanding Business Process Management and RPA Read More »

Blog

Process Automation and Customer Service

Great customer service relies on employees who can perform their jobs without bottlenecks or impediments. It also requires efficient workflows and streamlined processes. One of the best ways to eliminate bottlenecks and improve processes is with process automation. From using RPA bots to automate tedious tasks to using more advanced technologies like optical character recognition …

Process Automation and Customer Service Read More »

Blog

Low-Code for High-Quality

We’ve officially entered the age of citizen developers—business users who build applications and programs even though they have little to no coding experience. Today, business users can leverage innovative platforms to do what previously required hours of custom coding by professional developers. Indeed, low-code and no-code platforms are all the rage. In many ways, low-code …

Low-Code for High-Quality Read More »

Blog

Using Process Intelligence to Shape the Customer Experience

Process intelligence is a valuable tool for operational efficiency. It is particularly powerful in that it provides a visual guide for understanding how processes work—and it highlights where things are not performing to their potential. Through this lens, process intelligence also offers an opportunity for organizations to reshape their customer experiences, focusing on data-driven metrics …

Using Process Intelligence to Shape the Customer Experience Read More »

Scroll to Top