Robotic Process Automation (RPA)

What is RPA?

Robotic Process Automation (RPA) is technology that performs predefined, repetitive business tasks in an automated way. These automation programs, sometimes called RPA robots, offer businesses a digital workforce that improves the human work experience.

Using specialized tools and platforms, like the EZFlow by EPSoft, RPA can be easily designed, created and integrated, quickly producing potential returns. EZFlow also offers intelligent process automation (IPA), which is RPA technology combined with artificial intelligence,

Thanks to substantial cost reductions and fast and easy implementation, RPA tools help businesses create a workforce that is happier and higher-performing.

How does RPA work?

RPA uses specialized computer programs to perform specific tasks. Sometimes referred to as robots or bots, RPA is a computer program that does what it is built to do, over and over again with perfect execution. These RPA programs do not “think” outside of their specific tasks.

RPA programs use the user interface, or UI, of a computer program to capture data and do something with it-the same way people do-taking information from one place and inputting it into another, for example. Other examples of relevant RPA processes include logging into a system, checking a box on a data entry screen, moving digital files and more. These repetitive but time intensive tasks can be assigned to an RPA program, which performs them with impeccable speed and precision.

This workload redistribution saves thousands of hours of labor on basic tasks, and allows businesses to then redirect these resources to upskilled work, which may require more traditionally “human” skills, like relationship building and critical thinking.

Benefits of RPA with EZFlow
The Intelligent Automation Platform

  • Little to no coding
  • Ease of use
  • Simple to deploy
  • Single pane view solution
  • Medium software and service costs
  • Scales easily
  • Can be an integral part of a digital transformation strategy
  • Evolves and adapts along with the business
  • Delivers insights and efficiencies, even during uncertain times
  • Constantly improves business outcomes
  • Boosts employee satisfaction

Common Terms About RPA

Attended RPA Bots:

These are RPA programs for processes that rely on humans

Attended bots are aptly named. They are for processes that are attended by a person, which means the process usually involves some form of decision-based work. This might mean front-office tasks, like automatic retrieval of a file from one system while a customer service rep fields calls and works in another system.

Unattended Bots:

These RPA programs work independent of humans

Unattended RPA bots are typically deployed for task-heavy operations. These more often include back-office activities and involve high volumes of batched data entry and retrieval to and from various applications.

Intelligent Automation:

While RPA improves processes by automating specific tasks with specific instructions, sometimes things have to be scaled and go beyond the task level. This is when intelligent automation comes into play. Combining RPA with AI algorithms like optical character recognition (OCR), natural language processing (NLP) and natural language generation (NLG), businesses gain what’s called cognitive automation. This allows the technology to actually start to “think,” and in doing so, it learns to mimic human behavior. This maximizes the benefits of automation, delivering deep analytics and insights-all of which further supports the human workforce.

Frequently Asked Questions About RPA

What does RPA stand for?

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RPA stands for Robotic Process Automation.

What processes can be automated with RPA?

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The best candidates for RPA are processes that are highly structured, time intensive, high volume, highly repetitive and rules based. For a more detailed understanding of how businesses processes can be automated with RPA and other intelligent automations, read our blog series about Process Automation Use Cases.

Which industries can benefit from RPA?

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Virtually every industry can benefit from RPA in some form. Some common industry applications include accounting and finance, human resources, manufacturing.

What are the benefits of RPA?

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The ultimate return on investment from RPA should always be a customized formula based on a number of variable factors, but the benefits of RPA can be seen in themes across industries. These include easy scalability, improved efficiencies, better customer and employee experiences, fast ROI and other improved business outcomes.

What is intelligent automation (IA)?

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Intelligent process automation, often called intelligent automation or simply IA, as the name suggests, brings artificial intelligence into the picture. IPA marries the functional benefits of RPA with the cognitive capabilities of artificial intelligence like natural language processing (NLP) and optical character recognition (OCR).

What are the benefits of IA?

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IPA offers cognitive capabilities that mimic human learning and activities, which allows for critical analysis and adaptation. In other words, the technology is constantly evolving and adjusting to make itself better, even in spite of variance-a distinguishing factor between IPA technology from RPA.

EZFlow’s Tools and Features

Process Intelligence

Process Intelligence gives you a comprehensive view of your entire business process, start to finish, along with deep analysis and insights on how to improve it.

Business Process Management

Identify, model, analyze, modify, improve, and standardize your organization’s business processes with automation using a variety of different tools and methods.

Business Friendly RPA

Drag-and-drop functionality and an intuitive UI makes RPA and IPA accessible for businesses of all sizes, and easy enough to use that they can manage it themselves.

Artificial Intelligence

AI technology delivers business automation with a hyperfocus on efficiency and outcomes, elevating what you can do with technology.

Easy Orchestration

Synchronize workflows so that information flows and people and programs work in concert, dramatically improving efficiencies across the board.

Getting Started With RPA
Get started today with a deep-dive analysis of your business process that will
identify bottlenecks, eliminate waste and add significant value to your organization.
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