Modern businesses need solutions that drive measurable value. When it comes to technology, the stakes are even higher. Before considering any new implementations, today’s leaders need to see the potential for clear, business-specific value-adds. And with good reason! Technology can be a big-ticket investment, and change is hard. If you’re making that kind of investment, …
Great customer service relies on employees who can perform their jobs without bottlenecks or impediments. It also requires efficient workflows and streamlined processes. One of the best ways to eliminate bottlenecks and improve processes is with process automation. From using RPA bots to automate tedious tasks to using more advanced technologies like optical character recognition …
Have you lost employees in the wake of the Great Resignation? Many businesses have scrambled to fill gaps left by those who’ve exited the company. In some cases, workers have left industries altogether. With fewer workers, businesses across the supply chain are forced to delay production timelines, resulting in supply chain disruptions and pricing instability. …
We’ve officially entered the age of citizen developers—business users who build applications and programs even though they have little to no coding experience. Today, business users can leverage innovative platforms to do what previously required hours of custom coding by professional developers. Indeed, low-code and no-code platforms are all the rage. In many ways, low-code …
Business technology is at the heart of operations for most modern companies. But, as anyone who’s ever used technology at work knows, there’s so much more to it than simply installing software and hardware. That’s why it’s crucial to get the right advice and expertise in your corner from the outset. This idea couldn’t ring …
The EPSoft Difference: 3 Things We Bring To The Table Read More »
Most technologies are designed to improve segments of the business, providing a specific support role. Others are designed to touch on individual tasks within departments and teams. Few technologies are built to support the entire enterprise, front to back. Even custom legacy systems have their limitations as companies grow. The good news is that process …
It’s Valentine’s Day and love is in the air! Whether you’re gearing up for a special evening with your special person, making it more of a “Galentine’s” event, or kicking it solo this year, EPSoft wishes you a fantastic Valentine’s Day filled with all the things that make you happy. After all, when it comes …
Who Do You Love? 4 Reasons to Love EPSoft in 2022 Read More »
Process intelligence is a valuable tool for operational efficiency. It is particularly powerful in that it provides a visual guide for understanding how processes work—and it highlights where things are not performing to their potential. Through this lens, process intelligence also offers an opportunity for organizations to reshape their customer experiences, focusing on data-driven metrics …
Using Process Intelligence to Shape the Customer Experience Read More »
Two years into the pandemic, most of us recognize that, at least in some ways, the world is a remarkably different place than it was two years ago. While we collectively try to find a new semblance of normal in our personal lives, many businesses have already accepted the permanence of change COVID delivered. In …
